Reference

How win789 Handles Your Personal Data

This Privacy Policy sets out exactly what personal data win789 collects from you, why we collect it, how long we keep it, and what rights you hold over…

Data collected only as neededUPI & Paytm transaction privacyYour right to access or deleteIndia-region data handlingSecure account storage

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What Data We Collect and Why

win789 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with win789, we collect the information you provide directly — your name, email address, mobile number and, where required for payment processing, details linked to your UPI handle, Paytm wallet or PhonePe account. We also collect technical data such as device

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type, IP address and session duration to keep your account secure and to improve platform performance. We do not sell your personal data to third parties. Where local law in India requires us to share data with a regulatory authority, we comply strictly and notify you
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where permitted. Our payment processors handle UPI, Paytm and PhonePe transaction data under their own certified privacy programmes, and we contractually require them to match our data-protection standards. Access to and eligibility for our platform depends on local law and is available only where local law
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permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about this policy, want to request a copy of the data we hold about you, or want to ask us to delete your information, our privacy support…

Email Privacy Request Send your data access or deletion request to our dedicated privacy email. We acknowledge every email within 24 hours and resolve data requests within 72 hours of verification.

Live Chat Our live-chat agents are available 24 hours a day, seven days a week. Start a chat from your account dashboard and ask to be connected to the privacy team for immediate triage.

Help Centre Ticket Submit a formal privacy ticket through your account's Help Centre section. You will receive a reference number immediately and a full response from our data team within 72 hours.

HOW WE PROTECT YOUR ACCOUNT

Data Handling, Cookies and Account Security

win789 applies multiple layers of protection to the data you share with us — from encrypted storage and access controls to regular security audits.

Encrypted Data Storage

All personal data — including your UPI handle and mobile number — is stored in encrypted databases. Only authorised personnel with a verified business need can access your records, and every access is logged.

Cookie Transparency

We use strictly necessary cookies to keep your session active, preference cookies to remember your language and region settings, and analytics cookies to measure page performance. You can opt out of non-essential cookies in your browser settings.

Data Retention Period

We retain your account data for as long as your account remains active and for a period after closure as required by applicable Indian law. Once the retention window closes, data is securely deleted or anonymised.

Your Right to Access

You may request a full copy of the personal data we hold about you at any time. Submit your request via live chat or email and we will deliver a structured data export within 30 days.

Correction and Deletion

If any data we hold is inaccurate, you have the right to ask us to correct it. You may also request deletion of your account data; we will process this promptly subject to any legal-hold obligations under Indian regulations.

Third-Party Processors

Our payment partners — including UPI, Paytm and PhonePe processors — are bound by data-processing agreements that align with our privacy standards. We audit these agreements periodically and update them when regulations change.

Frequently Asked Questions About Our Privacy Policy

Below you will find answers to the questions our account holders ask most often about data collection, storage, cookies and how to exercise your privacy rights on win789. If your question is not covered here, contact our privacy team directly through live chat or email.

We collect your name, email address, mobile number and any identity documents required for verification. If you transact via UPI, Paytm or PhonePe, we also log the reference identifiers tied to those payment sessions for security and compliance purposes.

We do not sell your data. We share it only with payment processors such as UPI and Paytm networks where necessary to complete your transactions, and with regulatory authorities in India where local law requires disclosure.

We retain your data for the period mandated by applicable Indian law after account closure. Once that period ends, your data is securely deleted or anonymised so it can no longer be linked back to you.

Submit a data-access request through our live chat, email or Help Centre ticket. After we verify your identity, we will provide a structured export of your personal data within 30 days of your verified request.

Yes. You may request deletion at any time by contacting our privacy team. We will process your request subject to any legal-hold obligations under Indian law, and confirm completion once the deletion is carried out.

We use session cookies to keep you logged in, preference cookies for region and language settings, and analytics cookies to improve page performance. You can disable non-essential cookies through your browser settings without losing core account functionality.

Payment reference identifiers are stored in encrypted form for transaction verification and dispute resolution. Full payment credentials such as UPI PINs are never stored by us — they remain on the respective payment network's secure infrastructure.

How win789 Handles Your Personal Data

Contact Us About Your Data

Data Handling, Cookies and Account Security

Encrypted Data Storage

Cookie Transparency

Data Retention Period

Your Right to Access

Correction and Deletion

Third-Party Processors

Frequently Asked Questions About Our Privacy Policy

01 What personal data does win789 collect when I open an account?

02 Does win789 share my data with third parties?

03 How long does win789 keep my account data after I close my account?

04 How can I request a copy of the data win789 holds about me?

05 Can I ask win789 to delete my personal data?

06 What cookies does win789 use and can I turn them off?

07 Is my UPI or Paytm payment data stored on win789 servers?

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